Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

*Important Information: To protect us from fake claims by our buyers, we would require complete unboxing video of the product in case of dispute. No return/refund claim will be accepted without unboxing video whatsoever.

To start a return, you can contact us at edgexsport@gmail.com. Please note that returns will need to be sent to the following address Expansion Edge: 25, New Banshi pura, S.K Road, Meerut, Uttar Pradesh, 250001.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at edgexsport@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized/ customized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale/DOD (Deal of the Day) items or gift cards.

Cancellation Policy

Customers can cancel the order only before the order is shipped by contacting us on email edgexsport@gmail.com or on call with order number, cancellation reason for processing the cancellation request. Any cancellation made after the product is shipped, the following will be applicable respectively -

If the order is COD - Customer canceling COD orders after the product being shipped will be marked under NO COD ORDER category and no further COD orders will be allowed in their account/ registered contact numbers.

If the order is Prepaid - Customer canceling Prepaid orders after the product being shipped will be charged 5% of the total paid amount for Payment gateway charges & restocking fee and applicable shipping charge will be deducted additionally.

Customers have an option to buy any other product on the website of the same amount or higher (additional excess amount to be paid) with Zero deduction for initial order cancellation. This option may not be applicable to all customers, please contact us to check for eligibility of product exchange.

All orders may not be eligible for cancellation, product type & category of the product will be applicable for eligibility. 

Applicable Privacy policy, Shipping policy, Terms & Conditions, Return & Refund Policy will follow in addition to details mentioned in this Cancellation policy.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Only the products with size (Ex. Clothing & Shoes) attributes are available for exchange incase of size issues. We would be charging for the return pickup as well as sending the exchanged product. The charges for return will be minimum of Rs 200 or as per actual logistics charges, whichever is higher. 

Refunds
No product is eligible for any kind of refund. You may exchange or return the product if it fulfills the above mentioned conditions.